Wednesday, December 24, 2008

All's well that ends well

iTunes responded to me yesterday. Cheers to Jody for actually taking the time to understand the issue. I still haven't addressed the double-charge for the soundtrack yet, but one thing at a time.

Hello Seema,

It is my understanding that you are missing two songs from your Mamma Mia soundtrack and you would like to get them back. I can certainly understand your concern over this matter. My name is Jody and it will be my pleasure to look into this for you today.

I've checked your account and due to your order being older than 60 days, I'm unable to place your two missing songs back into your download queue. As a way of apologizing for this situation, and the inconvenience that this has caused, I'd like to offer you 2 free song credits to be used on the iTunes Store.

When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."

If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu.

Thank you for being part of the iTunes Store Community, Seema. It is important to me that your issues are resolved to your satisfaction. If you have any further questions, please feel free to reply to this email. We strive to make everyone's experience here as pleasant as possible.


iTunes Store Customer Support

PLEASE NOTE: I'm working Mon, Tues, & Sat from 10:30 am - 9:00 pm this week.

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated

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